Can a shop refuse a refund?
For products bought in a shop, you do not have a legal right to a refund because you change your mind. If you bought the goods online, in most cases, you have 14 days to change your mind and get a full refund. Read more about shopping and shopping online.
Can I demand a replacement for faulty goods?
Under the Consumer Rights Act, your consumer rights may allow you to get faulty goods repaired or replaced for free up to six years after purchase, although the longer you have had the goods the progressively more difficult it will be to show the defect arose as a result of the state of the goods at time of purchase.
Is it illegal for a shop to refuse a refund?
What are my rights when goods are faulty?
If the retailer refuses to replace or repair the product, then the retailer will have to prove that you [the consumer] has caused the fault. If they cannot prove that you caused the fault, then you are entitled to a repair, a replacement or even a refund. Read more consumer advice articles here.
What are my rights when buying faulty goods?
The Consumer Rights Act 2015 says that if you have purchased a product which is or has become faulty in the first 6 months after purchase, then the retailer must inspect the product to deem whether or not it was the consumer that caused the fault or not.
Are You entitled to a refund for faulty goods?
Are you entitled to a refund when the item you’ve bought is faulty? The rules and regulations governing consumer rights are confusing. Anna Tims looks at the detail It pays to know your rights when you want a refund for faulty goods. Photograph: Alamy It pays to know your rights when you want a refund for faulty goods. Photograph: Alamy
What happens if I return a faulty product?
If you want to return your faulty goods for a refund, a repair or replacement, you should be refunded the delivery cost you paid to get it sent to you. If you paid for enhanced or express delivery and you’re returning the faulty goods early on, this will also be refunded to you.
Can a company demand a refund instead of repair or replacement?
They can’t demand a refund instead of a repair or replacement if they have “accepted” the goods, but no one’s certain how much time must have elapsed before you are deemed to have accepted them.
Do you know your consumer rights when returning faulty goods?
Still, it’s a good strategy to understand your consumer rights. If a retailer decides to argue your case for a refund, knowing your consumer rights will help you navigate your way through the situation. We put together this article to give you everything you need to know about returning faulty goods.