How do I contact Whatsapp MTA?
Customers can chat with NYC Transit by visiting http://new.mta.info/whatsapp.
How do I contact OMNY?
Contact us by phone You can call OMNY customer service directly at 877-789-6669. While speaking with an OMNY customer service representative, you can access your OMNY account, hear your trips and charges, manage your travel cards, and more. For all MTA services, call 511, the New York State transit and traffic line.
How do I dispute a MTA charge?
If you believe that you were incorrectly charged by an OMNY reader, you can dispute a charge in a couple of ways:
- If you have an OMNY Account, log in and find the charge you think is incorrect.
- You can also speak with an OMNY customer service representative by calling 511.
Does MTA have an app?
The MyMTA app — available on Android and iOS devices — and the site, new.mta.info, provide optimal directions and routes for the entire subway, bus, LIRR and Metro-North systems as well as New Jersey Transit, PATH and ferries, according to Veronique Hakim, the MTA’s managing director.
How do I get a refund from OMNY?
Log into your OMNY account, access your personalized dashboard, locate the charge in question, and select Dispute Charges. You will be asked to fill out a form online. Once you submit the form, you will receive a reference number for the dispute.
Why is my OMNY not working?
Your payment may not be accepted for a few reasons. For example, if your payment method has been blocked by your bank or by the MTA, or your smart device is damaged, then you will not be able to use that payment method at any OMNY reader until the issue is resolved.
Does MTA do refunds?
They can be refunded for 60 days from purchase date. They can also be exchanged up to 24 hours from date of purchase. 10-Trip ticket refunds: Unused or partially-used 10-Trip tickets (valid for six months from the date of sale) can be refunded within the validity period plus two years after expiration.
Why is MTA charging twice?
The double-billing appears to be the result of the system’s overly-sensitive scanner, which is scooping up fares from OMNY-enabled smartphones and credit cards even as straphangers use other means of payment.
How do you use OMNY on iPhone?
Tap and go with your preferred payment method
- Tap your contactless card. Tap your contactless credit, debit, or reloadable prepaid card at an OMNY reader and be on your way.
- Tap your smart device. Set up your digital wallet and tap your smart phone, smart watch, or wearable at an OMNY reader.
- Tap an OMNY card.
Is the MTA a NYC agency?
The Metropolitan Transportation Authority (MTA) is a public benefit corporation responsible for public transportation in the New York City metropolitan area of the U.S. state of New York.
Why do subway drivers point?
A train pulls into a station and its conductor, positioned in one of the middle cars, opens the window of her cab. Almost imperceptibly, she points her finger skyward. The gesture is a way to confirm that the station platform is lined up alongside the full length of the train before the conductor opens the doors.