What are the guidelines for receiving a telephone call?

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What are the guidelines for receiving a telephone call?

Phone Etiquette

  • Answer the call within three rings.
  • Immediately introduce yourself.
  • Speak clearly.
  • Only use speakerphone when necessary.
  • Actively listen and take notes.
  • Use proper language.
  • Remain cheerful.
  • Ask before putting someone on hold or transferring a call.

How do you answer customer service calls?

How to answer calls in a call center

  1. Answer with a professional tone.
  2. Use common terminology.
  3. Start and end the call with enthusiasm.
  4. Keep the conversation personal.
  5. Clarify the customer’s issues and concerns.
  6. Don’t Interrupt your customer.
  7. Don’t belittle the customer’s issues.
  8. Don’t give incorrect information.

What are the etiquette in answering the phone?

Answering Calls

  • Try to answer the phone within three rings.
  • Answer with a friendly greeting.
  • Smile – it shows, even through the phone lines; speak in a pleasant tone of voice – the caller will appreciate it.
  • Ask the caller for their name, even if their name is not necessary for the call.

Which etiquette are necessary to be followed at workplace when you receive a caller?

A positive tone of voice always has a better response back and helps to build a good rapport. A friendly and cheerful body language is always preferred. Always have minimum possible interruptions and distractions when you are on a phone call.

What is customer service etiquette?

Customer service etiquette refers to educate your support representatives for ensuring customers to receive the level of service they deserve. By following the proper support customer etiquette tips, the agents can establish a professional tone with the customer that is favorable to the company as well as the customer.

How do you greet a customer and start the call?

Greet the Caller

  1. Greet the caller in a friendly and enthusiastic manner such as “Good morning or good afternoon”.
  2. State your company name. For example, “This is Office Skills Training”.
  3. Introduce yourself to the caller. For example “Sue Bunting speaking”.
  4. Offer your help. For example, “how may I help you?”

What is the best way to greet a customer?

5 Ways to Properly Greet a Customer

  1. 1) Smile with your greeting. Sam Walton was probably onto something when he hired employees to specifically greet customers entering the store.
  2. 2) Stop what you are doing.
  3. 3) Show, don’t tell.
  4. 4) Ask questions.
  5. 5) Dress professionally.

What are the rules of etiquette?

Rules of Etiquette

  • Be yourself – and allow others to treat you with respect. Let this one sink in, ladies.
  • Say “Thank You”
  • Give Genuine Compliments.
  • Don’t be Boastful, Arrogant or Loud.
  • Listen Before Speaking.
  • Speak with Kindness and Caution.
  • Do Not Criticize or Complain.
  • Be Punctual.

How do you welcome your customers?

10 Things You Can Do To Make Your Clients Feel Welcome!

  1. Smile in person.
  2. Smile on the phone.
  3. Office appearance.
  4. Greet your clients.
  5. Take a genuine interest in your clients.
  6. Eliminate distractions.
  7. Give your employees a break(room).
  8. Create an electronic welcome.

How do you greet a customer without saying how are you?

How to Greet a Customer Without Saying “How Are You Today?”

  1. Make eye contact – This creates a connection and also assures you they have seen you, as well.
  2. Have friendly body language – You should avoid slouching, turning your back to customers and approaching customers from behind.

What are the 5 rules of etiquette?

5 Rules of Etiquette for Asking Successful People for What You…

  • Avoid asking for favors if you haven’t built a relationship yet.
  • Always thank the person for their time.
  • Focus on what’s in it for them.
  • Avoid following up more than three times.
  • Don’t contact the person through an inappropriate medium.

How can I impress a customer over the phone?

6 Ways to Make Your Customers Happy Over the Phone

  1. Direct them where they need to go the first time.
  2. Reduce wait times.
  3. Make small talk.
  4. Use positive language.
  5. Be an active listener.
  6. Offer additional follow up if needed.

How do you welcome a customer?

How do you say your welcome in customer service?

Welcoming Customers

  1. Good morning/afternoon, thank you for calling [COMPANY NAME], you’re speaking to [AGENT’S FIRST NAME]. How may I assist you?
  2. Thank you for calling [COMPANY NAME] today, my name is [AGENT’S FIRST NAME].
  3. Hello, thank you for calling [COMPANY NAME].
  4. Good day.
  5. Thank you for calling [COMPANY NAME].

What’s the best way to greet a customer?

How do you greet a customer for returning?

“Good morning (name), welcome back!” Show your customers you remember them and value their repeat business. A personalized greeting is always best (we all love to hear our names). If your staff struggles to remember names, they can still show recognition with a friendly: “Nice to see you again.”