How do I file a complaint against NJ BPU?
Important Numbers
- Toll-Free Number for Utility Complaints: 800-624-0241 (9:00 a.m. to 4:00 p.m.)
- Out of State Callers: 609-341-9188.
- Office of Clean Energy: 866-657-6278.
- Cable Complaint: 800-624-0331.
Who regulates utility companies in NJ?
NJBPU The New Jersey Board of Public Utilities
About NJBPU The New Jersey Board of Public Utilities (“NJBPU” or “Board”) is the state agency with authority to oversee the regulated utilities, which provide critical services such as natural gas, electricity, water, telecommunications, and cable television.
How do I file a complaint against a business in NJ?
Consumers who believe they have been cheated or scammed by a business, or suspect any other form of consumer abuse, can file a complaint with the State Division of Consumer Affairs by visiting its website or by calling 1-800-242-5846 (toll free within New Jersey ) or 973-504-6200.
How do I dispute an energy bill?
If you get a bill you think is incorrect because you’ve been charged the wrong amount, you can dispute it with your supplier. In order to make a complaint you will need to be able to say why you think you’ve been charged the wrong amount and include evidence to support your claim.
What does BPU stand for in New Jersey?
The New Jersey Board of Public Utilities (NJBPU) is a regulatory authority in New Jersey “with authority to oversee the regulated utilities, which in turn provide critical services such as natural gas, electricity, water, telecommunications and cable television.
How do I report a gas station in NJ?
If you wish to file a complaint with the Division of Consumer Affairs, go to: NJConsumerAffairs.gov or call 800-242-5846.
Where do I file a complaint?
File a complaint with your local consumer protection office or the state agency that regulates the company. Notify the Better Business Bureau (BBB) in your area about your problem. The BBB tries to resolve your complaints against companies.
What can I do if my energy supplier is overcharging me?
Don’t despair if you’ve been paying too much for electricity and gas. You’re entitled to a refund from your energy supplier, whether the overcharging is due to billing errors or a faulty meter. A simple way to check if you’re owed any money due to overpayment of estimated figures is to look at your online account.
Who should I complain to about my energy supplier?
Complain to Ofgem if you can’t resolve an issue with a network operator or a comparison website accredited by the Ofgem Confidence Code. Energy Ombudsman complaints form or call 0330 440 1624.
Can utilities be shut off right now NJ?
The new law extends the moratorium on utility shut-offs for residents who have already begun the application process for COVID-19 relief from the Department of Community Affairs but haven’t yet been approved.
What is a BPU in finance?
Bank payment undertaking (BPU) The bank agrees to transfer a predetermined amount to the seller as soon as the agreed conditions have been met. A BPU constitutes an irrevocable and absolute obligation on the buyer’s bank.
How do I file a complaint against a local business?
How often can gas stations change their prices in NJ?
The companies that supply service station owners can change prices as often as they wish, while service station owners are only allowed to change the price once in a 24-hour period.
What is the first step for filing a complaint?
The Process of Filing a Consumer Complaint
- Step 1: Legal Notice.
- Step 2: Finding the Jurisdiction of Court.
- Step 3: Consumer Court Fee.
- Step 4: Contents of Complaint and Supporting Documents.
- Step 5: Compensation Sought.
- Step 6: Limitation Period and Delay.
- Step 7: Final Filing.
Does filing an FCC complaint do anything?
Complaints may be shared among FCC bureaus and offices for further review and possible investigation. By filing a consumer complaint with the FCC, you contribute to federal enforcement and consumer protection efforts on a national scale and help us identify trends and track the issues that matter most.
How to file a complaint with the NJ Board of Public Utilities?
Filing a Complaint with NJ Board of Public Utilities Consumers who have a complaint with their utility company should first contact the utility company directly to see if the issue can be resolved. Many utility companies offer programs and payment assistance plans to help you pay your bill. Atlantic City Electric: 800-642-3780
How do I file for a formal hearing with NJBPU?
Under the Board’s Rules of Practice, N.J.A.C. 14:1-1, et seq., you may file a petition, which is a request for a formal hearing. At this time, due to restrictions in place to protect health and safety during the COVID-19 statewide response, all filing with NJBPU should be conducted electronically.
What are my rights during a BPU investigation?
You have the right to have your utility complaints and concerns investigated. Your service may not be terminated for non-payment of disputed charges during a BPU investigation.
How do I file a complaint against a utility or supplier?
If the matter involves a gas leak, discontinuance of service, or any other situation that requires immediate action, please call (800) 624-0241. To submit your utility or cable complaint electronically, please click here. For slamming complaints, please click here. For Third Party Supplier Complaints, please click here.