How do I check my Ventra balance?
You can check the balance on your Ventra Card by simply touching your Card to the circular card reader on any Ventra Vending Machine.
Why is Ventra account suspended?
Riders who have negative balances may notice a “suspended” tag on their account. Add more money or contact Ventra customer service if the negative balance should not have occurred because there was money in the account or you have an active unlimited pass.
How do I add money to my Ventra card online?
You can reload transit value online at ventrachicago.com, by phone at 1-877-NOW-VENTRA, via the Ventra Mobile App, at all CTA rail station vending machines and at more than 1,000 retailers and currency exchanges across Chicago.
How do I register my Ventra card?
You can register your Ventra Card in one of three ways:
- Online at ventrachicago.com.
- Via the Ventra App, available to download from the iTunes App Store or the Google Play Store.
- By calling Ventra customer service at (877) 669-8368.
Does Ventra card balance expire?
How do I know when my Card is expiring? All current silver Ventra Cards have an expiration date printed on the front. Cards will function as normal until the end of the month printed on the front of the Card. Once a Card expires, it can no longer be used for transit and a new Card must be purchased.
How do I use Ventra on my phone?
Paying just got easier! Simply ‘wake up’ your Android device, then hold your phone at the Ventra reader and go when you see the green “Go.” There’s no need to carry a card, open an app or unlock your phone — it’s that easy!
How do I Unsuspend my Ventra card?
What to Do if You Get Suspended From Ventra. If your Card has been suspended, the most likely reason could be having a negative balance on your account. You can either add more money to your account or report the issue to Ventra customer care when this happens.
Why does my Ventra card Say closed?
If their card is expiring, they will need to purchase a new, regular full fare Ventra Card to continue travel. If you have a balance of unused funds or unused passes and if your card is registered, you may transfer your balance to your new card by calling Ventra Customer Service.
Do Ventra funds expire?
How do I use my phone as a Ventra card?
Tap and go convenience. Simply ‘wake up’ your Android device, then hold your phone at the Ventra reader and go when you see the green “Go.” There’s no need to carry a card, open an app or unlock your phone — it’s that easy!
How do I link my Ventra card to my app?
Open the Ventra App on your Android device and select the Cards section. Select the Ventra Card you want to add. Press the Add to GPay button and follow instructions in the app to add Ventra Card to Google Pay.
Can I get my money back from Ventra?
Refunds can be issued for either the money in the transit account, any unused unlimited rides passes or a combination of the two with a maximum value of $300. Riders who want to seek a refund have to either call Ventra customer service at 1-877-669-8368 or stop by the Ventra customer service center, 165 N.
Can I withdraw money from Ventra?
A $1.50 ATM withdrawal fee. A $2 fee to speak to someone about the retail debit account. A $6.00 fee for closing out the debit balance.
Can you use your phone as a Ventra card?
Can you go negative on a Ventra card?
RTA Chairman: Ventra an “Unacceptable and Systemic Failure” Cubic bears all risk for any customer with a negative balance. CTA is not responsible in any way.”
What does a suspended Ventra card mean?
What Does It Mean When Your Ventra Card Is Suspended? Ventra can suspend your Card due to insufficient funds in your transit account, unused unlimited ride passes, or both factors. If you want to get a refund, you can call Ventra customer service or go to the Ventra customer service center.
How do I activate an inactive Ventra card?
Ventra
- 1 Call 1.866.674.9215 from the phone number registered to your Ventra Account.
- 2 Enter your Ventra Card number*
- 3 Start using your Card for transit. *If you are calling from a number not registered to your Ventra Account, enter your access code to complete activation. Don’t have your access code?
How do I get my money back from Ventra?
A duly-authorized representative of an estate may request a refund of remaining Transit Value on a recently deceased account holder’s registered Ventra Card. Representatives must submit the refund request, along with supporting documentation, to close the account and receive a refund.
Can I put my Ventra card on my iPhone?
Open the Ventra App on your iPhone and tap the Cards section. Select the Ventra Card you want to add. Press the Add to Apple Wallet button and follow instructions in the app to add Ventra Card to your iPhone or your Apple Watch.
How do I transfer my Ventra card?
If you have a balance of unused funds or unused passes and if your card is registered, you may transfer your balance to your new card by calling Ventra Customer Service. If you need to transfer an active pass to a full fare Ventra Card, please visit the Ventra Customer Service Center located at 567 W.
How do I take money off my Ventra card?
Can Ventra card be used as debit card?
The plastic Ventra Card can also be registered to be used as a “Money Network Prepaid Debit Account” card, issued by Metabank, a bank that is FDIC insured, and licensed by Mastercard, meaning that they can be used wherever Mastercard is accepted.