Is there a Telstra live chat?

Open the My Telstra app, go to the Get help tab and tap the blue message icon. Or scroll down to Contact Us and tap Messaging.

Table of Contents

How do I speak to Telstra customer service?

Sales. Call 13 2000.
Accounts and billing. Call 13 2000.
Concierge tech support. Call 13 2999.
nbn. Call 13 2000.
Other Options. Multilingual services.

What is Telstra talk?

Your Telstra Pre-Paid mobile phone service gives you access to our network, a mobile phone number, and lets you make and receive calls, send and receive messages and access mobile data. Handset pack or SIM Starter Kit option.

Can you contact Telstra by email?

Lodge a complaint in the My Telstra app A quick and easy way to lodge a complaint is to message us in the My Telstra app. Your feedback will be picked up and managed by a case manager within one business day. Messaging works just like text messages or email, so you can talk to us when it suits you best.

Is it possible to email Telstra?

You can use email software to send and receive email, but it’s also easy to use Telstra Mail in a web browser.

What is Telstra phone number?

(877) 835-7872Telstra / Customer service

How much does it cost to call Telstra?

national calls – 39¢ connection fee and 89¢ per 60 seconds or part. A 2-minute standard national mobile call costs $2.17 (incl. connection fee) on these offers • national SMS – 29¢ per message sent per recipient • MessageBank® retrieval – 39¢ connection fee and 89¢ per 60 seconds or part.

Does Telstra have a complaints department?

The manager of your complaint will deal with you directly to discuss your complaint and the resolutions you’ve been offered. If we’re still unable to resolve your complaint to your satisfaction, you can contact the Telecommunications Industry Ombudsman (TIO).

Is Telstra call Centre coming back to Australia?

We’ve also committed to answering all voice calls in Australia by the end of June 2022, and with our contact centre teams at home, they could be answering calls from down your street or over the back fence.

Who owns Telstra in Australia?

In T1, the government sold one third of its shares in Telstra for A$14 billion and publicly listed the company on the Australian Stock Exchange. In 1998, a further 16% of Telstra shares were sold to the public, leaving the Australian government with 51% ownership.

Does Telstra have an Australian call Centre?

Telstra are set to return their call centres to Australia, with all support calls to be answered domestically within 18 months.

Can I just have a landline without Internet?

Because the new system runs off the internet, you won’t be able to make calls without an internet connection at home. If you already have broadband, you can use that. If not and you don’t want a high-speed internet connection, you should be given the option to use a simple internet connection just for making calls.

Is Telstra and BigPond the same?

Telstra has moved closer to the full closure of its long-running BigPond brand after announcing a new Telstra Mail email service that will swallow up BigPond webmail. The telco has been in the process of shutting down the BigPond brand since late 2013, when it changed its BigPond homepage to Telstra Media branding.

What happens to my BigPond email if I leave Telstra?

Can I keep a Telstra email address after closing my Telstra account? To keep your Telstra email address after closing your Telstra account, just let us know when you close the account. It’s free to keep for the first 12 months after you cease to be a Telstra customer. After that, it’s $79 a year.

How do I lodge a Telstra complaint?

You can also lodge your complaint in one of the following ways:

Post your complaint letter to: Telstra Complaints. Locked Bag 20026. Melbourne VIC 3001.
Contact us on 13 22 00 and say ‘complaints’

Who can you complain to about Telstra?

the TELECOMMUNICATIONS INDUSTRY OMBUDSMAN
Phone or Internet (such as Telstra, Vodafone, Optus) You should contact the TELECOMMUNICATIONS INDUSTRY OMBUDSMAN.