What is Ucce ICM?
What is ICM in UCCE? Cisco ICM is the main routing engine on UCCE and PCCE. It routes the calls to the destinations such as skills, queues, labels and IVRs. It is very scalable and can go up to 60.000 agents.
What is a Ucce?
Cisco Unified Contact Center Enterprise (UCCE) provides a powerful solution for intelligent call routing, multichannel communications and application integration.
What is Cisco CVP?
Cisco Unified Customer Voice Portal (CVP) is a solution that provides Internet Protocol (IP) based automated customer self-service and call routing as a standalone interactive-voice-response (IVR) system or integrated with a contact center.
What is Cisco A2Q process?
As discussed, the A2Q process is a high-level design review performed during a brief conference call. A detailed design review could take days or weeks.
What is CVP in Ucce?
Cisco Unified Customer Voice Portal (CVP) sets a new standard for extending automated self-service beyond the limits of traditional interactive voice response (IVR) systems and enterprise voice portal platforms.
What is Ucce used for?
Cisco Unified Contact Center Enterprise (UCCE) is a contact center solution designed for medium to large enterprise customers. UCCE delivers a full range of call routing and management features over an IP infrastructure.
What is Cisco IVR?
• Cisco Unified Intelligent Contact Management Enterprise is abbreviated as Unified ICME. Summary Description of Unified IP IVR. The Unified IP IVR (Interactive Voice Response) is a Unified CCX product package that provides IP call queuing and IP intelligent voice response functionality for a contact center.
Does Webex contact center require a minimum number of agents?
Short-term commitment of 12 months. No committed minimum agent volume. No need for a VPN connection for service.
What is UCCX call flow?
UCCX is a solution that includes ACD/IVR/Agent desktop and CUIC reporting, call flow is very straight forward calls arrive via ingress gateway –> CUCM (CTI RP, CTI port) –> CCX (trigger) –> CCX application –> CCX script.
What is Cisco ECE?
Enterprise Chat and Email (ECE) offers powerful email, chat and web callback capabilities for Cisco Unified Contact Center Enterprise (UCCE), Packaged Contact Center Enterprise (PCCE) and Hosted Collaboration Solution for Contact Center (HCS-CC) solutions.
What is the difference between Cisco UCCE and PCCE?
Cisco PCCE delivers the same functionality and features as UCCE but has a relatively low ceiling. While UCCE can support 12,000 agents, PCCE is targeted at smaller deployments.
What does Cisco ICM stand for?
Cisco Unified Intelligent Contact Management Enterprise
Cisco Unified Intelligent Contact Management Enterprise – Cisco.
What is Ucce components?
The major components are CallRouter, Logger, Peripheral Gateway, and the Administration & Data Server/Administration Client. CallRouter: Makes all routing decisions on how to route a call or customer contact.
What is new Webex contact center?
A new dashboard called Contact Center Overview allows administrators and supervisors to view reports for both real-time and historical data in Webex Contact Center Management Portal. Administrators and supervisors can log in to the Management Portal to view a dashboard with Callback details for a certain duration.
What is CTI in Cucm?
CTI stands for Computer Telephony Integration.
What is Webex contact center Enterprise?
Cisco Webex® Contact Center Enterprise (Webex CCE) provides a comprehensive, customizable, highly secure cloud contact center solution to meet the complex needs of the world’s largest contact centers. It adheres to Cisco’s market-leading security and privacy standards and is built on the feature-rich Webex platform.
What is TMA phone calls?
Application (TMA) Features. TMA is a maintenance data-collection and reporting tool that allows users to view and report the health of RED ALERT or SMART telephones.
What is CTI Route Point?
A CTI route point designates a virtual device that can receive multiple, simultaneous calls for application−controlled redirection. Page 2. The Peripheral Interface Manager (PIM) communicates with the JTAPI Gateway (JGW) process, and the JGW process communicates with the Cisco CallManager.
What is difference between voice gateway and cube?
A CUBE is primarily an IP-to-IP gateway that helps connect two or more similar or dissimilar networks, while offering a host of features that a regular voice gateway cannot offer. For example, a CUBE router can connect an H. 323 network to SIP network or vice-versa, or a SIP network to a SIP provider.
What is cube license?
CUBE licensing is, in all cases, a per-session license, where a “session” is defined as a two-way call transiting CUBE, either for signaling, media or both, regardless of the number of media sessions involved in that call. As such, there is no additional licensing needed for calls with media forking for call recording.