How do I fix Astro service currently not available error message?
Switch off the power for your box and make sure that the adapter’s power light is off. Unscrew the satellite cable from the box and pull it out. Plug the satellite cable back into the box and screw it back securely. Switch on the power for your box and make sure that the adapter’s power light is on.
Is Astro service down?
Astro.com is UP and reachable by us.
How do I get an Astro satellite signal?
Check signal level – HD enabled Box
- On your remote, press the “HOME” button and the home menu will be displayed at the bottom of your screen.
- Navigate to SETTINGS and press “OK”.
- Navigate to STB DIAGNOSTICS and press “OK”.
- Refer to the signal strength % shown on the top left of your screen.
How do I reset my Astro signal?
On your remote, press the HOME button and the home menu will be displayed on top of your screen. Navigate to Settings. Navigate to Reset and press “OK”. Select Restore Factory Settings and press “OK”.
How do I contact Astro customer service?
Call Us
- General line: 03 – 9543 3838.
- IPTV Customer Service: 03 – 9543 1543.
- NJOI Customer Service: 03 – 9543 8100.
How can I talk to Astro customer service?
Is Astro still using satellite?
Now you can get Astro without satellite dish! No satellite installation needed. Just plug in, connect to the internet and you’re all set to start enjoying your favourite shows.
Why my ultra box is not working?
Check on your TV input to ensure correct input selected. If issue remains, switch off the power for your box and make sure that the adapter’s power light is off. Unplug the HDMI cable from your box and plug it back in securely. Switch on the power for your box and make sure that the adapter’s power light is on.
How can I check my Astro bill?
Tap on the ‘Account’ tab on the navigation bar and scroll to ‘Billing’ section. Tap on ‘Bill Statement’ to view any bill statement up to six (6) months.
Can I use Astro ultra box without satellite?
No satellite installation needed. Just plug in, connect to the internet and you’re all set to start enjoying your favourite shows.
Can Astro ultra box be used without internet?
Note: If you do not have an internet connection at home, you may take up the Ultra Box bundled with Astro’s broadband package with rebates of up to RM30/month.
Why is Astro PVR functionality not available?
Please ensure that you have subscribed to PVR recording service. If you’re subscribed to PVR recording service, follow below steps. Let’s check your hard disk connectivity. On your remote, press the “HOME” button and the home menu will be displayed at the bottom of your screen.
How much is Astro Netflix?
Unlike with Disney+ Hotstar, where existing Astro Movie Pack customers are automatically signed on with an additional token RM5 monthly fee, Astro customers will not be automatically signed on to a Netflix package.
How do I fix my Astro ultra box?
If issue remains, switch off the power for your box and make sure that the adapter’s power light is off. Unplug the HDMI cable from your box and plug it back in securely. Switch on the power for your box and make sure that the adapter’s power light is on. Please wait for 5 minutes.
How do I update my Astro ultra box?
To upgrade your storage space, please call us at 03 7490 8102, or login at selfservice.astro.com.my, and select Subscription -> Astro Cloud. The current upgrade options are as below, and will be shared across all your household devices (Ultra Box and mobile devices with Astro GO).